FAQs

We believe it's always good to ask questions, here are a few that come up time and time again. If you can't find something that suits your query, please contact one of our friendly customer service reps at hello@stayundressed.com 

Can I exchange my product?

We want you to love your purchase! If it just isn't right please contact hello@stayundressed.com for an exchange. 

Can I change my order?

Yes, please contact us within 48 hours of placing your order at hello@stayundressed.com with any changes needing to be made. We'll do our very best to help you.

Please note if the order has been processed, it will not be possible to change or cancel the order. 

How are your orders packaged? 

Our products are sent in fully recyclable kraft mailing bags with zero plastic.

How long does delivery take?

Our standard delivery times are listed below and may vary between locations or during busy periods of year.

Domestic 2-5 working days

International 5-20 working days

 

Undressed are always happy to answer your queries so please drop us a Insta DM or email at hello@stayundressed and we will get back in touch.